Privacy policy

This policy explains what personal information BeatMyWindowQuote collects, why, who we share it with and your rights. In this policy, “we” and “us” means BeatMyWindowQuote. We are the controller of your personal information. You can contact us at info@beatmywindowquote.com.

What we collect

From homeowners: your name, email address, phone number and postcode, the quote documents and photos you upload, your description of what you need, anything else you tell us about the job, and the choices you make on our site.

From companies: business name, contact details, website, address and public review information, Companies House details, the prices you send us, and payment card details (handled by Stripe, see below).

From everyone: messages you send us, and basic technical information such as your IP address and browser, which our website host logs for security. With your consent, marketing cookies (see our cookie policy).

How we use it

• To read your quote, or your description and photos if you don’t have a quote, and turn it into a specification companies can price. We use an AI service to help with this.
• To find suitable local companies and send them the specification.
• To show you your options and put you in touch with the company you choose.
• To check in with you after you’ve chosen, so we know whether the job went ahead.
• To charge companies our fee, and keep financial records.
• To answer your messages, keep our site secure and improve our service.

Our lawful bases

We use your information to provide the service you’ve asked for (contract, or steps before a contract), for our legitimate interests in running and improving our business and contacting companies about jobs, to meet legal obligations such as keeping tax records, and with your consent for marketing cookies. You can withdraw consent at any time.

Who we share it with

Companies pricing your job receive the specification only, with your area shown by postcode district. They do not receive your name, contact details, full address, your original company or your original price.

The company you choose receives your name, contact details and address so they can arrange a survey. From then on, they are responsible for how they use your information.

Service providers who help us run the service, under contract and only on our instructions:

• Our website host and email delivery provider.
• Anthropic, an AI provider, to read uploaded quotes, photos and descriptions.
• Stripe, to take payments from companies. Homeowners never pay us.
• Google, to find local businesses and to deliver the fonts used on this site.
• postcodes.io, to look up the location of a postcode.
• Meta (Facebook), only if you accept marketing cookies.

We never sell your personal information.

International transfers

Some of our providers process information outside the UK, including in the United States. Where they do, we rely on UK adequacy regulations or the UK’s approved transfer safeguards, such as the International Data Transfer Addendum.

How long we keep it

We keep homeowner quotes and job details for as long as we need them to run the service and deal with any questions about the job, normally up to two years after your last contact with us. We keep financial records for six years, as the law requires. Messages are kept for up to two years.

Your rights

You have the right to access your information, have it corrected or deleted, restrict or object to how we use it, and ask for a copy to move elsewhere. To use any of these rights, email info@beatmywindowquote.com. We’ll reply within one month.

If you’re unhappy with how we’ve handled your information, please tell us first. You can also complain to the Information Commissioner’s Office at ico.org.uk.

Changes

We may update this policy. The date at the top shows when it last changed.